Privacy Policy

Privacy Policy

Effective date: 15/06/2025

1) Who we are

Warm Regards Clothing Pty. Ltd. (ABN 75 435 296 084)
4/8 Sawmills Way, Torquay VIC, Australia
Email: info@warmregardsclo.com  |  Phone: (+61) 456 243 587

We determine how and why personal information is handled in connection with our website, store and marketing. This policy explains what we collect, how we use it, and the choices you have. It applies when you browse our site, follow our social pages, create an account, subscribe to updates, contact us, or buy from us.

2) What we collect

  • Identity & contact details (name, email, phone, billing and delivery addresses).
  • Order & payment information (items purchased, order history, payment method data handled by our payment partners—we don’t store full card numbers).
  • Account & security data (login credentials stored securely).
  • Support & communications (messages you send via forms, email or social channels).
  • Preferences & marketing (your opt-in choices and interactions with our campaigns).
  • Technical & usage data (device, browser, IP address, pages viewed, activity on our site and in our emails via cookies and pixels).
  • Social media data that you share with us or make available when you interact with our profiles.

We also use aggregated statistics (which do not identify you) to understand and improve performance.

We don’t intentionally collect special-category information (e.g., health or beliefs) or criminal history.

3) How we collect it

  • Directly from you when you browse, buy, create an account, subscribe, or contact us.
  • Automatically through cookies, pixels and similar tools on our site and in our emails.
  • From service providers (ecommerce platform, payment gateways, delivery partners, analytics, anti-fraud tools) as needed to run our store and keep things secure.

4) Why we use it (legal bases)

  • To perform a contract: process orders, take payment, deliver, provide support.
  • With your consent: send marketing by email/SMS; place certain cookies where required. You can withdraw consent at any time.
  • Legitimate interests: operate, protect and improve our site and services, understand performance, prevent fraud, and send essential service messages.
  • Legal obligations: tax, accounting and compliance requirements.

5) Cookies & email pixels

Cookies help our site function, remember preferences, measure performance and support advertising/analytics. Our marketing emails may contain a pixel that tells us if an email was opened or clicked so we can improve relevance. You can manage cookies in your browser and unsubscribe from marketing at any time.

6) Sharing your information

We share personal information only with trusted partners and only as needed, for example:

  • Our ecommerce platform (e.g., Shopify), payment processors (e.g., Shopify Payments/PayPal/Afterpay), fraud-prevention partners, and hosting providers;
  • Couriers and fulfilment partners to deliver your order;
  • Analytics, advertising and email providers that help us measure and communicate (where permitted);
  • Professional advisers and regulators where required by law.

We do not sell your personal information.

7) International transfers

Some providers may process data outside Australia. Where they do, we take reasonable steps to ensure appropriate safeguards are in place (for example, contractual protections or other measures required by local law).

8) Security

We use reasonable technical and organisational measures to help protect personal information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

9) Retention

We keep personal information only for as long as necessary—for example to fulfil your order, support your account, comply with law and resolve disputes. Afterwards we delete or de-identify it.

10) Your choices and rights

Depending on your location, you may have rights to access, correct, update, delete or restrict certain uses of your personal information, object to direct marketing, and withdraw consent where processing is based on consent. To make a request, contact us at info@warmregardsclo.com.

You can opt out of marketing communications at any time as per the below.

11) Marketing communications

When you sign up to our newsletter, create an account, or provide your details at checkout, you agree that we may send you marketing communications via email and/or SMS (if you provide your mobile number). These may include updates, promotions, product launches and other news.

    You can opt out at any time by:

  • Clicking “unsubscribe” in our emails, or
  • Replying “STOP” to any SMS we send.

12) Children

Our services are not intended for individuals under 18. If we learn we’ve collected information from someone under 18, we’ll delete it. Please email us if you believe this has happened.

13) Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can help. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. If you are in the UK/EEA, you may contact your local data protection authority.

14) Changes to this policy

We may update this policy from time to time. The latest version will always be posted here with a new “Effective date”.